Penn Stone Customer Service Update: May 30, 2020
We appreciate our customers’ patience as we continue to make progress towards normal operations, and we ask for your understanding and cooperation during the coming weeks. We continue to operate with limited staff, our transactions are more time consuming, and we are experiencing a significant increase in customer volume. Please know that we are doing our best to balance customer service as well as employee and customer safety.
Our current hours are Monday through Friday, 6:30am – 4:30pm; we are unable to offer evening or Saturday hours at this time, but look forward to expanding our schedule as soon as possible.
Our contractor customer service has been restored to nearly normal operations with minimal restrictions. We continue to ask all customers to place orders by phone or via email and prefer to minimize visitors inside our office. All visitors in the office will be required to wear a mask.
For homeowners and all other customers, we continue to operate with modified customer service, depending on your needs. Details are as follows:
- Homeowner material pickup: We have resumed customer service for homeowners purchasing landscape, hardscape and building materials, with some modified customer service procedures. For fastest service, please call or email in advance to place your order.
- Homeowner material deliveries: We are prioritizing deliveries to our contractor customers at this time. We will accommodate homeowner deliveries to the best of our ability. Lead times will be longer than usual.
- Homeowners selecting concrete pavers, stone, and brick: we are providing this service by appointment only at this time. Customers who arrive without an appointment may be permitted to briefly browse our display, but we cannot guarantee that a Penn Stone employee will be available to assist them.
- For homeowners planning an outdoor kitchen: we are providing this service by appointment only.
- Homeowners seeking advice to plan a do-it-yourself project: we are providing this service by appointment only.
- Customers interested in outdoor furniture and umbrellas: we are providing this service by appointment only.
For services offered by appointment only, please visit our Scheduling page or call 717.397.5264.
Thank you again for your understanding and flexibility.
