Resources
Choosing a Contractor
Choosing a Contractor
Congratulations on choosing to add a professionally designed and installed outdoor living space to your home!
At Penn Stone we work closely with many local hardscaping designers and contractors, and can guide you to the best local professional for your project.
Start by contacting us to request a list of recommended professionals for your project. Select two or three professionals from this list, and schedule an appointment with them. We encourage landscape contractors to be prompt when replying to prospective clients. During the spring and summer months, many landscape contractors get extremely busy, but you should expect a return call within 48 hours.
At your initial appointment, discuss the goals for your project and ask some of our suggested questions below. It’s also a good idea to share your budget at this time, to avoid discovering later that their design costs more than you are prepared to invest.
General information questions
- How long has your company been in business?
- How many years experience do you have installing hardscaping?
Questions about your potential project
- Is the size and scope of our project the kind of work you specialize in?
- How many people will be working on our project?
- Will you perform all work with your own employees?
- When are you able to start?
- How long will our project last?
- Do you usually finish projects on schedule?
- How will you enter and exit our property?
- Can you describe your routine when you finish working at our house each day
- Can you supply me with references to past projects and satisfied clients
- What guarantee or warranty do you provide on your work?
Other important questions
- Are you a registered Home Improvement Contractor in Pennsylvania?
- Do you carry liability insurance?
- Do you carry workers compensation insurance?
- What industry training have you or members of your team participated in?
As you talk with the contractors you’re considering, listen carefully to get a feel for your confidence in their expertise and your level of comfort with each company. These should be the most important factors you consider. You are making a significant investment in your home, and the company you select will be working at your home for many days or weeks, and it is critical to hire someone you trust and feel comfortable talking to.
If the proposal from the company you like best exceeds your budget, tell them this, and ask if there are changes that they can recommend to reduce the cost – most contractors will welcome this conversation, and can often make suggestions for ways to make a project more affordable.
At the end of this process, hopefully you will find a company that you will be excited to work with, and can start work on creating your new outdoor living space!
Installation Information
Installation Information
Hardscaping Installation Guides
EP Henry Technical Installation GuideClick the link above for EP Henry’s Technical Installation Guide with information on proper techniques for installing concrete pavers and constructing retaining walls.
Brick Institute Clay Paver Installation GuideClick the link above for the Brick Institute’s Clay Paver Installation Guide
Unilock Flagstone Installation GuideClick the link above for Unilock’s Natural Flagstone Installation Guide
Unilock Porcelain Landscape Tile Installation GuideClick the link above for Unilock’s Porcelain Landscape Tile Installation Guide
Catalog & Literature Download
Catalog & Literature Download
Hardscaping Catalogs
EP Henry 2020 CatalogClick the link above to download EP Henry’s 2020 Hardscaping Catalog
Unilock 2020 CatalogClick the link above to download Unilock’s 2020 Hardscaping Catalog
Unilock Product Data Guide 2019Click the link above to download Unilock’s 2019 Product Data Guide
Outdoor Furniture Catalogs
Brown Jordan Catalog 2020Click the link above to download Brown Jordan’s 2020 Outdoor Furniture Catalog
Tropitone Catalog 2020Click the link above to download Tropitone’s 2020 Outdoor Furniture Catalog
Homecrest 2020 CatalogClick the link above to download Homecrest’s 2020 Outdoor Furniture Catalog
OW Lee 2020 CatalogClick the link above to download OW Lee’s 2020 Outdoor Furniture Catalog
Barlow Tyrie 2020 CatalogClick the link above to download Barlow Tyrie’s 2020 Outdoor Furniture Catalog
Fermob 2020 Furniture CatalogClick the link above to download Fermob’s 2020 Outdoor Furniture Catalog
Loll Designs 2020 CatalogClick the link above to download Loll Designs’ 2020 Outdoor Furniture Catalog
Outdoor Living Accessory Catalogs
TUUCI 2020 CatalogClick the link above to download TUUCI’s 2020 Umbrella and Shade Catalog
Treasure Garden 2020 CatalogClick the link above to download Treasure Garden’s 2020 Umbrella and Shade Catalog
Fermob 2020 Accessories CatalogClick the link above to download Fermob’s 2020 Outdoor Living Accessories Catalog
Frequently Asked Questions
Frequently Asked Questions
Do you install the products you sell? No, we do not – we work closely with many local construction professionals, and welcome the opportunity to recommend several of these companies to help you find the right contractor for your project.
This page includes forms and other information for Penn Stone customers. Files are downloadable PDFs. Use Acrobat Reader to view these documents and, where appropriate, complete the fields.
Penn Stone Credit Application
Click the link above to download Penn Stone’s credit application. Complete and return this to request credit with Penn Stone.
Penn Stone Contractor Customer Information RequestClick the link above to download Penn Stone’s customer information form. Complete and return this to allow us to establish a customer record for you, which will maintain your order history and provide the correct pricing for your orders.
Penn Stone Return PolicyClick the link above to download Penn Stone’s return policy.
Penn Stone Special Order Terms & DepositsClick the link above to download a summary of Penn Stone’s special order terms and deposit requirements.
Have a question?
We are here to help, every step of the way!
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