Operations Update: July 2020
Over the past several weeks, we have continued to expand our customer service for both contractor and homeowner customers. Many of the policies below are focused first on the health and safety of our employees and customers, and are based primarily on ongoing staff discussions. Other policies are meant to provide the best possible visitor experience and service to our customers as we strive to balance customer activity and staff capacity.
Read below for the latest update on our operating policies.
Hours
- Our weekday hours are Monday through Friday, 6:30am to 4:30pm.
- On Saturdays, we will be open as follows:
- For material loading, we will be open from 7am to noon
- For showroom customer service, we will be open from 9am to 2pm
- Showroom customers are encouraged to schedule an appointment (see below for more details).
Appointments for showroom visits and project planning
For customers who need our undivided attention, we encourage you to schedule an appointment. This includes:
- customers selecting patio pavers, flagstone, brick and stone veneer
- customers shopping for outdoor furniture
- customers shopping for planters, fountains and other outdoor living accessories
- customers planning an outdoor kitchen or fire feature
- customers seeking advice for a do-it-yourself project
If you arrive without an appointment, we will do our best to accommodate you. Sometimes this will mean a short wait, but at other times we may not have a staff member available and will ask you to schedule an appointment to return another time.
To schedule an appointment, call 717.397.5264 or visit our online scheduling page.
What to expect when you arrive
Customers picking up masonry & hardscaping material will be greeted at our gate entrance where we will guide you through the process of placing your order and loading materials.
Customers arriving for an appointment Monday through Friday should call 717.397.5264 upon arrival. We will greet you at the front door and provide further direction. On Saturdays, we will have a greeter stationed at the front door to welcome you and provide instructions on where you will be starting your appointment.
In most instances, your appointment will start in our outdoor showroom, and we will move to our indoor showroom as necessary.
Visitor Limits
When visitors do enter our building, we will limit the number of people at one time as follows:
- At the building materials counter: up to 2 groups, or up to 4 people, but no more than 2 groups or 4 people
- In the stone and brick showroom: 1 group only, up to 4 people
- In the outdoor furniture showroom, up to 2 groups, or up to 4 people, but no more than 2 groups or 4 people
If we are at capacity, we will ask you to wait for a few minutes until enough people exit the building to allow you to enter.
Masks required for all visitors
We continue to ask all visitors to wear a mask or other face covering in both our indoor and outdoor showroom. If you arrive without a mask, we will be happy to provide you with a complimentary single-use disposable mask.
Our employees are wearing masks at all times in public areas.
Housekeeping policies
We are performing cleaning and sanitization throughout the day on all customer-contact surfaces, especially countertops and door handles.
Thank you for your understanding
As always, thank you for your cooperation and understanding during this time!
– John and Mara McGrann
